Support Center
58 articles covering PHapp and Portal.
PHapp
About PHapp
- Do you publish an internal audit charter?Internal audit charter requests can be handled through our due diligence review process
- How PHapp® worksFrom official source to your phone — verified alerts in 50+ languages
- How do I request governance or due diligence information?Use this process for procurement, compliance, or governance review requests
- How is PHapp® funded?Sustained by grants, partnerships, and optional paid agency services — always free for residents
- What are content credentials?Digital certifications verifying alert authenticity
- What is Hub Public Benefit Corp?The company behind PHapp® — a Delaware Public Benefit Corporation built for community impact
- What is the Wehealth® Forum?A co-development community for public health professionals shaping PHapp®
- Where can I find board of directors information?Board governance information requests can be submitted through our review process
Accessibility
- Is PHapp® available in other languages?Alerts and articles in over 50 languages
Action Steps
- What are action steps and how do I use them?Guidance on what to do, for many kinds of alerts
Alert History
- How do I view past alerts?View expired alerts within each alert category
Alert Sources
- Where do PHapp® alerts come from?Verified alerts from CDC, NWS, FDA, USDA, and local agencies
Alert Types
- What types of information does PHapp® provide?41 risk and hazard categories from verified sources
Alerts
- How does PHapp® determine which alerts to send me?Control which alerts you receive and how you receive them
Beta Program
- How can I install the beta version of the app?Step-by-step guide to installing the beta version
- How can I join the app beta program?Test new features before official release
Coverage
- Is PHapp® available nationwide?Available across all US states, territories, and tribal nations
Getting Started
- How do I get started with PHapp®?Three ways to access PHapp — no account needed to read alerts
- How to sign up for PHapp® text/SMS alertsGet alerts by text message — no app or internet required
- How to use PHapp® on the webRead alerts in your browser — no download or sign-up needed
- What is PHapp®?Free verified alerts from trusted sources — know what matters, know what to do
- What is the PHapp® Research Preview (Demo)?An early, sandboxed look at PHapp® for Wehealth® Forum members and partners
Locations
- Can I monitor multiple locations?PHapp shows alerts for one community at a time
Notifications
- How do I receive alerts from PHapp®?Multiple ways to get alerts: app, web, and SMS
- What are Topics Notifications?Subscribe to specific alert categories that interest you
Partnerships
- I am a government, public health, or university official and would like to work with you. How can I get started?Self-service onboarding — free portal access, no contract required
Privacy & Security
- Does PHapp® collect my personal information?Privacy-first design — no account needed to read alerts
- Does PHapp® collect usage statistics?How usage is recorded, and the choice you have
- What happens to my data if PHapp® changes ownership?Minimal data, jurisdiction ownership, and commitments that carry over
- Who gets access to the information I share with the app?Your information is private and secure
Sharing
- Can I share alerts with family and friends?Easily share alerts via text, email, social media, and more
Support
- How do I contact PHapp® support?Get help through the Hub Support Center or in-app
Technical Support
- Does PHapp® drain my battery?Efficient design with minimal battery impact (typically 2-3%)
- Does PHapp® work without internet?Limited offline access; internet required for new alerts
- How do I uninstall the app?Instructions for removing PHapp® from your device
- How do I update PHapp®?Keep PHapp updated for latest features and security
- How much data does PHapp® use?Efficient design using 5-15 MB per month on average
- I'm not receiving notifications. What should I do?Step-by-step troubleshooting for notification issues
Portal
Engagement
- Community promotional materialsFree flyers, social posts, logos, and screenshots to promote PHapp®
- Embed PHapp® on your websiteAdd a live, auto-updating health alert feed to your agency website
- Stable PHapp® links for agency outreachUse simple topic links like ph.app/heat and ph.app/flood across alerts, websites, flyers, QR codes, and partner messages
Features
- Geo-targeted alertingReach the right residents at the ZIP code and census tract level
- Mass notification system integrationHow PHapp® works alongside IPAWS, WEA, EAS, and other mass notification systems
- Multi-jurisdictional coordinationCoordinate alerts and resources across agencies and jurisdictions
- Multilingual communicationAuthor once, publish in 50+ languages
- SMS/text outreachReach residents without smartphones — no app download required
Get Support
- Delete your accountYou are in full control of your data. Learn how to delete your account.
- Get help & contact supportOptions for getting in touch with the support team
Getting Started
- Add your agency's logo to PHapp®Co-brand alerts and agency pages with your logo alongside Hub
- How agencies get started with PHapp®Three steps to reach your residents — no contract, no setup fee
- Request access to Portal by HubPortal by Hub is free for authorized government agencies
- Sign in to Portal by HubHow to sign in to Portal by Hub on web or mobile
Manage Content
- How can I customize alerts that are sent to end users?Learn how cards, factors and levels are combined to customize the alerts with actions to be promoted for each alert.
- How to create a custom map?Overlay geographic data on alerts using custom maps in Portal by Hub
- Integrating Your ArcGIS Online Layers with PHapp®Share a live ArcGIS feature layer (public, or private via a group invite to phapp-integration@wehealth.org) and send PHapp its REST URL. We fetch GeoJSON automatically—no recurring file exports needed.
- Submit content to PHapp®Send us your agency logo, local resources, and messaging updates
Miscellaneous
- Hub PBC, Wehealth®, and PHapp® are not affiliated with similarly named organizationsHub Public Benefit Corp is the company. Wehealth® is an initiative and community under Hub Public Benefit Corp. PHapp® is the public-facing product. They are not affiliated with wehealth.nyc, wehealth.co, umchtech.com, or other similarly named organizations.
Reporting
- Analytics and reporting in Portal by HubTrack reach, engagement, and outcomes across your community