Delete your account

You can permanently delete your Hub data. Deleting it scrubs your personal details, and it cannot be undone.

How you do it depends on whether you have signed in to Hub.

In PHapp, if you have signed in

1. Open Settings and scroll to Account
2. Tap Delete account. This opens your Hub account page in a browser
3. Sign in with the email address you use for Hub, then under Danger zone choose Delete account and confirm

In PHapp, if you have never signed in

1. Open Settings and scroll to Account
2. Tap Delete my data
3. Confirm when asked. PHapp deletes everything straight away and starts over as if newly installed

Do not sign in first. If you have been using PHapp without an account, signing in creates a separate account — it does not take over the one holding the messages and settings you already have. Deleting that new account would leave your existing data untouched. Use Delete my data instead.

On the web

If you signed up for Hub on the web, sign in at account.hub.inc, then under Danger zone choose Delete account and confirm.

If you cannot complete any of the steps above, please Submit a Ticket and our support team will help.