I'm not receiving notifications. What should I do?

Step-by-step troubleshooting for notification issues

If you're not receiving notifications from PHapp®, follow these troubleshooting steps:

1. Check App Notification Settings

In PHapp:

  1. Go to Settings → Notifications & channels and check that App push is turned on — this works without signing in
  2. If you are signed in, also check that SMS is on if you want text alerts, and that how much to be notified is not set to “Don’t notify me”
  3. If you are signed in, go to Settings → Topics you follow and check that the topics you want are selected (choosing topics needs a Hub Account)

2. Check Device Settings (iOS)

On iPhone/iPad:

  1. Open Settings app
  2. Tap Notifications
  3. Find and select PHapp
  4. Ensure "Allow Notifications" is ON
  5. Set alert style to Banners or Alerts
  6. Enable Sounds, Badges, and Lock Screen notifications

3. Check Device Settings (Android)

On Android devices:

  1. Open Settings
  2. Tap Apps & Notifications
  3. Find and select PHapp
  4. Tap Notifications
  5. Ensure notifications are allowed
  6. Check that the app is not optimized for battery (this can delay notifications)

4. Check Your Community

  • Make sure you have chosen an active community — its name shows on the location button
  • You are notified only about alerts for that community

5. Check Internet Connection

  • Verify you have an active internet connection (Wi-Fi or cellular data)
  • Ensure PHapp is allowed to use cellular data in your device settings
  • Test your connection by refreshing the app

6. Update the App

  • Check the App Store or Google Play for PHapp updates
  • Install any available updates
  • Restart the app after updating

7. Reinstall the App

If problems persist:

  1. Note your community and settings
  2. Uninstall PHapp
  3. Restart your device
  4. Reinstall PHapp from the App Store or Google Play
  5. Check your community and settings again, signing in first if you use a Hub Account

Still Having Issues?

If you've tried all these steps and still aren't receiving notifications, contact PHapp support with:

  • Your device type and operating system version
  • PHapp version number (found in Settings → About PHapp)
  • Description of the issue and when it started
  • Screenshots if helpful