Post an update for residents

Write a post in Portal with a photo or video, choose who sees it and when it ends

Admins post updates for residents from Content in Portal. A post can be a short caption, a photo or a video, with more detail underneath. Use one to tell residents where cooling centers are open this week, or when a clinic changes its hours. Residents see it in PHapp® for the places it reaches. Viewers can read your agency's posts but can't write them.

Write a post

  1. Sign in at portal.hub.inc, open Content and choose New post.
  2. Under Your post, add a photo or video if you have one. Choose Add a photo or Add a video, then describe it for people who use a screen reader.
  3. Write the Caption. Residents see it first, and it can be up to 200 characters.
  4. Add More details if residents need them. Choose Add to this post to add a paragraph, a link, a photo or a video.
  5. Open Options to check the topic, the level, who sees it and when it ends.
  6. Choose Post.

Choose Save draft to finish later, or Preview to see the post the way residents will.

Options

  • Choose the topic the post is about. Portal lists the topics your agency can post in, and a post's topic can't change after it's published.
  • Set the level to None, Low, Medium or High. The level sets the post's badge and where it sits on Today in PHapp®. Use None for content that stays true for a long time, such as what to pack in an emergency kit.
  • Under Who sees this, choose everyone in your agency's area, or specific communities inside it. To add a community, search for it by name.
  • Under Ends, choose when the post comes down: after a set time, on a date, or never.
  • Turn on Pin to Today to show the post first in the Pinned section of Today.

Posting doesn't send a notification to residents' phones.

Languages

Under Languages, Portal shows which languages your post is ready in. To start translating before you post, choose Translate now. You don't have to wait for it. Portal keeps showing the progress after you post.

After you post

Portal says Your post is live. Choose View post to open it, or Write another post. Your Dashboard lists your recent posts with their reads and shares.

Change or take down a post

Open the post from Content and choose Edit. Make your changes and choose Post again. Until you do, residents keep seeing the published version.

To take a post down, open it, choose Edit, then End now under Withdraw or replace. It leaves every feed and search right away, and no one is notified. To bring it back, choose a later end and post again. Archive and Retract also take a post down, but a post you archive or retract can't be edited or posted again.

If Portal won't post it

Portal says what to fix just under the Post button. If it says your agency's area isn't set up yet, or that your agency can't post in the topic you need, choose Ask Hub in Portal's menu.