Set up your agency in Portal by Hub
What your team does itself in Portal, from joining to your first post
Portal is free for agencies. Most county, city, state, territorial and tribal agencies nationwide are already provisioned. Staff verify their email address, then confirm their agency's access in Portal. Your team can do each step below itself, in Portal. The few things Hub still sets up are listed at the end.
1. Sign in and join your agency's team
Go to portal.hub.inc, choose Continue with email and use your work email address. If a colleague has invited you, you're in. If not, Portal asks you to find your organization and send a request to join it. See Request access to Portal by Hub.
2. Add your logo and contact details
An Admin can add your agency's logo and a cover photo, plus the address, phone number and website your flyers print. Open Promote, then Logo and contact details. See Add your agency's logo, cover photo and contact details.
3. Invite your team
Open People and choose Invite someone. Each person is an Admin or a Viewer. See Invite your team and choose their roles.
4. Tell residents where to find you
In Promote you can copy your link, make flyers in the languages your community reads and set up a code that shows your current alerts on your own website.
5. Post updates for residents
Open Content and choose New post to write an update, with a photo or video if you have one. See Post an update for residents.
What still goes through Hub
A few things are set up by Hub rather than in Portal:
- Adding an organization that isn't on Hub yet, and the first request to join an organization that has nobody on Portal
- The areas your agency covers, which Coverage shows. See Where your agency publishes.
- PHapp's list of local places, such as cooling centers and shelters, and the standard guidance PHapp shows with alerts. See Add your agency's content to PHapp®.
For any of these, choose Ask Hub in Portal's menu. You'll get a reference number when you send your request.