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Submit content to PHapp®

Send us your agency logo, local resources, and messaging updates

Your agency can send three kinds of content for PHapp®: your logo for co-branding alerts and your agency page, local resources like cooling centers and shelter lists, and messaging tailored to your county. Each is a separate request through the same form, with its own preparation steps. Read the section that applies to what you're submitting.

1. Your agency logo

When your agency's logo appears on PHapp® alerts and your agency page, residents immediately recognize the source. Familiar branding builds trust — especially during emergencies, when residents need to know an alert is from a source they already rely on.

Quick requirements: 1024 × 1024 pixel PNG with a solid background (not transparent). The logo your agency uses on Facebook, X, Instagram, or LinkedIn is almost always the right fit.

Full instructions for adding your agency logo →

2. Local resources

Help residents find practical local help during heat events, weather emergencies, and ongoing public health situations. Common examples:

  • Cooling centers and heat-related resources
  • Shelter locations and emergency contact numbers
  • Food banks and food assistance programs
  • Local screening, vaccination, or testing clinics
  • County-specific hazard guidance (wildfire, flood, dust storm, smoke, air quality)

What to send: a list, a set of web links, or a document (PDF, Word, spreadsheet) with the resource info. Include the geographic area each resource serves — county, city, ZIP — and any seasonal availability (e.g. summer cooling centers, winter warming shelters).

Tip: if your agency already maintains a public list of these resources on your website, you can just send us the link. We'll pull from there and keep it in sync.

3. Messaging updates

Sometimes the default PHapp® messaging needs to be tailored for your community — different language tone, locally specific guidance, or alerts about programs unique to your county.

What to send:

  • The topic or alert type (e.g. extreme heat, wildfire smoke, food recall)
  • The current text, if you've seen it on PHapp® and want to change it
  • The new text or guidance you'd like residents to see
  • Any languages you specifically want it translated into — we already deliver 50+ languages, but flag if a particular community needs priority

We'll review and confirm before any changes go live. If the request involves a public health claim or guidance, we may ask for the source so we can attribute it correctly.

How to submit

Each submission is its own request through the same form. Don't bundle a logo, a resource list, and a messaging change into one ticket — track them separately so we can respond to each on its own timeline.

  1. Visit support.hub.inc/kb-tickets/new.
  2. Choose Content request as the support category.
  3. In the description, tell us which one of the three you're submitting (logo, local resources, or messaging) and include your agency name and county.
  4. Attach your file(s) using the upload field, or paste links if your content lives on your website.
  5. If you have more than one type to submit, open a separate request for each.

Typical turnaround is a few business days. We'll send you a preview to approve before anything goes live. If you're unsure about a file format or wording, mention it in your request — we can usually help convert or refine it.

Updating content later

Submitting once isn't a one-time deal. Open another content request any time you want to update a logo, refresh a seasonal resource list, or revise messaging. Each update follows the same process and the same turnaround.