Submit content to PHapp®

Your agency can send three kinds of content for PHapp®: your logo for co-branding alerts and your agency page, local resources like cooling centers and shelter lists, and messaging tailored to your county. Each is a separate request through Ask Hub, with its own preparation steps. Read the section that applies to what you're submitting.

1. Your agency logo

When your agency's logo appears on PHapp® alerts and your agency page, residents immediately recognize the source. Familiar branding builds trust — especially during emergencies, when residents need to know an alert is from a source they already rely on.

Quick requirements: 1024 × 1024 pixel PNG with a solid background (not transparent). The logo your agency uses on Facebook, X, Instagram, or LinkedIn is almost always the right fit.

Full instructions for adding your agency logo →

2. Local resources

Help residents find practical local help during heat events, weather emergencies, and ongoing public health situations. Common examples:

• Cooling centers and heat-related resources
• Shelter locations and emergency contact numbers
• Food banks and food assistance programs
• Local screening, vaccination, or testing clinics
• County-specific hazard guidance (wildfire, flood, dust storm, smoke, air quality)

What to send: a list, a set of web links, or a document (PDF, Word, spreadsheet) with the resource info. Include the geographic area each resource serves — county, city, ZIP — and any seasonal availability (e.g. summer cooling centers, winter warming shelters).

3. Messaging updates

Sometimes the default PHapp® messaging needs to be tailored for your community — different language tone, locally specific guidance, or alerts about programs unique to your county.

What to send:

• The topic or alert type (e.g. extreme heat, wildfire smoke, food recall)
• The current text, if you've seen it on PHapp® and want to change it
• The new text or guidance you'd like residents to see
• Any languages you specifically want it translated into — we already deliver 50+ languages, but flag if a particular community needs priority

If the request involves a public health claim or guidance, include its source, so it can be attributed correctly. Hub may follow up if it needs clarification, source information, or a different format.

How to submit

Each submission is its own request. Don't bundle a logo, a resource list, and a messaging change into one request. Send them separately, so each one can be tracked on its own.

1. Choose Ask Hub in Portal’s menu. If you can’t sign in, use the Ask Hub form on this site.
2. Say which one of the three you're submitting (logo, local resources, or messaging) and include your agency name and county.
3. Ask Hub can’t take a file yet, so paste links to your content, or paste the text itself.
4. If you have more than one type to submit, send a separate request for each.

The form gives you a reference number when you send it. Mention it if you write again. If you're unsure about a file format or wording, say so in your request.

Updating content later

Submitting once isn't a one-time deal. Send another request any time you want to update a logo, refresh a seasonal resource list, or revise messaging. Each update works the same way.