Multilingual communication

Author Once, Reach Every Community

PHapp® lets agencies write an alert once and publish it in 50+ languages — automatically. No separate translation workflows, no delays, no third-party contracts.

How It Works

1. Author your alert in English (or your primary language)
2. PHapp® machine-translates the alert into 50+ languages when you publish it
3. The alert is delivered to residents in their preferred language across all channels

Multi-Channel Delivery

Multilingual alerts are delivered across every PHapp® channel:

• App push notifications
• Web at ph.app
• Text/SMS (beta)

Residents receive alerts in their language on whichever channel they use.

Language-Specific Analytics

Track engagement by language to understand which communities are receiving and interacting with your alerts. Use these insights to guide outreach and identify underserved populations.

Audio Support

For low-literacy communities, PHapp® supports audio alerts alongside text alerts. This ensures critical information reaches residents regardless of reading ability.

Translation Quality

Translations are produced by machine translation, and residents see them labeled “Machine-translated” in PHapp®. Hub can correct a translation, and a correction replaces the machine version.