Does PHapp® collect my personal information?

Only what you choose to share. PHapp is designed with privacy as a core principle, and you can read alerts without giving us anything that identifies you.

No Account Needed to Read Alerts

To read your community’s alerts in the app or at ph.app, you do not need to:

• Create an account or sign in
• Provide your name
• Share your email address

It Depends on How You Use PHapp

• Reading in the app or on the web: no account or contact details are needed.
• Push notifications in the mobile app, without signing in: no account is needed. Our servers store an id for your device, its push token, a label for the device (its name or make and model), a default language setting, and the community whose topics you are subscribed to.
• Signing in: your Hub Account stores a display name (the name your sign-in provider shares, when it shares one), your email address once it is verified, a link to your profile photo if there is one, which sign-in method you used and when it was last used, plus your settings.
• Text/SMS: we use your mobile number, only to deliver the alerts you asked for. Texting START needs no account. Text STOP at any time to stop.

Your Location

We do not track your physical location. Alerts are routed by the community you choose, not by where your phone is. The community and topics you follow are stored on our servers as subscriptions linked to your Hub Account, or to your device or phone number if you have not signed in — just enough to route and translate alerts to you. You can change them at any time.

Optional Hub Account

Signing in is optional for reading alerts and for push notifications in the mobile app. A Hub Account keeps your community, language and alert settings in sync across your devices, and it is needed to choose topics or get text alerts from inside the app. It exists to deliver what you ask for — not for tracking.

When You Message Hub Support

If you message Hub support from inside the app, artificial intelligence — running on Google Cloud’s Vertex AI, in our own secured environment under strict contractual data-protection terms that meet healthcare-grade privacy standards — drafts the reply and decides when a message needs a person; some replies are sent automatically, without human review. Authorized Hub support staff can read your messages in order to reply. Your messages are used only to reply to you: they are not used to train any AI model, are not retained by the AI service beyond processing, stay in a U.S. region, and are never sold or shared. See our full Privacy Policy for details.

Privacy-First Design

No ads. No data sales. No tracking.

Our privacy-first approach means:

• No ads of any kind
• No selling of user data to third parties
• No tracking of your behavior or location
• No unnecessary data collection
• Transparent privacy practices

For complete details, please review our full Privacy Policy.