How do I contact PHapp® support?

The PHapp support team is here to help with questions, issues, or feedback.

Hub Support Center

Visit support.hub.inc to browse help articles, submit a request, or check the status of an existing ticket.

In-App Help

You can also reach support directly from PHapp:

1. Open PHapp
2. Go to Messages — “Get help or send feedback”
3. Write your question, problem, or feedback and send it

What happens after you send

Your message is saved to a single ongoing conversation, so you can write again at any time and the thread stays together.

Hub AI may answer first. When it is switched on, Hub’s AI assistant reads your message right away and may send a reply automatically, without human review. Its replies are labeled “Hub AI”; they may be incomplete or inaccurate, and they are not professional, legal, or medical advice. A Hub team member may also review your message and reply in that thread if a response is needed.

We do not commit to a response time. Support is best-effort, and how quickly you hear back depends on what you are asking and how much is in the queue.

For an immediate answer, the Hub Support Center is the fastest route — it is available at any hour and covers the most common questions.

Before Contacting Support

To help us assist you faster, please:

• Check the Hub Support Center for answers to common questions
• Try basic troubleshooting (restart app, check settings)
• Note your PHapp version (Settings → About PHapp)
• Have your device information ready (model, OS version)
• Take screenshots of any error messages

Emergency Alert Issues

Important: If you believe there's an error in an emergency alert or you need immediate emergency assistance, contact 911 or your local emergency services directly. Do not rely solely on app support for emergency situations.