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How do I contact PHapp support?

Contact support through the in-app support form

PHapp support team is here to help with questions, issues, or feedback.

In-App Support

To get help:

  1. Open PHapp
  2. Go to Menu
  3. Tap on "Support"
  4. Submit your question or report

Response Times

  • Critical issues: We aim to respond within 4 hours
  • General questions: Typically within 24 hours
  • Feature requests: Acknowledged within 48 hours

Before Contacting Support

To help us assist you faster, please:

  • Check the Knowledge Base for answers to common questions
  • Try basic troubleshooting (restart app, check settings)
  • Note your PHapp version (Settings → About)
  • Have your device information ready (model, OS version)
  • Take screenshots of any error messages

Emergency Alert Issues

Important: If you believe there's an error in an emergency alert or you need immediate emergency assistance, contact 911 or your local emergency services directly. Do not rely solely on app support for emergency situations.